We’ve made our process as easy and streamlined as we possibly can.
Our online booking form has all the information you need, including upfront pricing and clear options for additional services, so there’s no need to call if you prefer to book online.
Our online payment system is a breeze, too – you won’t need to take out any cash or write a check. We’ll charge your card only once your cleaning has been completed.
You can easily manage your bookings by logging into your customer account, where you’ll find options to update your personal details, manage your payment method, and reschedule cleanings.
We know how frustrating it is when other companies don’t get back to you. That’s why we’re different.
At We Clean Baltimore, it’s easy to get a hold of us. You can reach out via phone, email, our online chat option, or through our contact form. Plus, even if we miss your call, we will always get back to you as quickly as possible.
We do everything in our power to make sure you’re happy with your cleaning, including offering a 100% Satisfaction Guarantee. If our services don’t meet your expectations, let us know and we’ll come back for a reclean within a seven-day window, free of charge.
There are several steps we’ve taken to ensure that every service you receive is a great service.
To start off, we use a standardized cleaning checklist so we’ll never miss anything important. Our cleaners will do a before and after walk-through to make sure they understand your needs and that you’re happy with the cleaning. Afterwards, you’ll receive an automated email to rate your cleaner and service, and only cleaners who maintain over a 4.5 star rating are sent to clients’ homes.
Our team will arrive with all the equipment needed to get the job done. You won’t need to supply any products or appliances – we’ll bring the vacuum, mop, broom, cleaning cloths, and all the necessary cleaning chemicals.
At We Clean Baltimore, we have an extremely rigorous vetting process. Potential cleaners are interviewed face-to-face and undergo a universal background check so that we can be certain we’re hiring only the best, most experienced, and most trustworthy people. In fact, only 1 out of every 90 applicants is selected to be a part of our team, so you can feel confident welcoming our cleaners into your home.
We take the safety of your home and belongings very, very seriously. We are insured in case there is any damage to your home or items, and we’re also bonded to provide you extra protection in the case of any lost property.
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