Before booking your cleaning service, it’s important to understand how our pricing models work, as well as what packages and add-ons we offer. Knowing what’s available and the differences between them can help you be sure that you’re selecting the best service for your home, and can also help you avoid any surprises, such as a requote.
While it’s our job to do the actual cleaning in your home, there are a few things that you can do before our cleaners arrive to make sure that you get the highest quality clean possible.
If these things are not taken care of before we arrive, we may have to charge extra for the additional time it will take to do them for you. Or, if you’ve booked hourly services, it may mean that our team is unable to get to other more important tasks within the time you’ve booked.
Aside from these items, there is no need to do any cleaning before we arrive. We’ll take it from here.
Before we arrive at your home, it’s important to ask any questions or let us know of any special requests so that we have clear expectations and can provide an accurate quote. We may not be able to accommodate last-minute requests at the time of your cleaning.
We will contact you regarding arrangements for how our team will access your home. If you will not be home, you may choose to provide us with a key or an access code. If you are uncomfortable with this option, then you will need to ensure that someone is home during your scheduled time to let us in. We provide cleaning services Monday – Saturday, so there should be a time to suit you, whether you prefer to be home or out.
If anything comes up before your cleaning and you need to make changes or cancel, you can do so up to 24 hours before your service appointment. We ensure that a cleaning team and time are reserved for each customer, so cancellations after this time will incur a fee.
You can feel confident about the people we send to your home because all of our professional cleaners have undergone an extensive background check. In addition, they have received extensive training and are also insured and bonded for your protection and theirs.
When our cleaning team arrives at your home, they will bring all the necessary equipment and supplies with them. No need to have any supplies or equipment ready for us.
If you’re home, our cleaners will do an initial walk-through with you to make note of any areas of concern, then they’ll get to work. No need to leave – they’ll work around you, but it may help if you’re able to move from room to room to allow them the space they need to clean.
Please keep in mind that our cleaners are unable to move large appliances or reach areas over 6 feet high due to liability issues.
After your cleaning, our team will perform a mandatory inspection with you. We advise you to refer to our cleaning checklist as you complete this walk-through and alert the team of any missed areas. We will perform a reclean free of charge if you are unsatisfied and alert us during this inspection.
You should also inspect your home for any lost or damaged property and inform us as soon as possible so that we can address the issue. We will do what we can to repair or replace the lost or damaged items.
A short time after your cleaning, you’ll receive an automated email to provide feedback and rate your cleaner and service. We use this information to ensure that we are meeting the highest standards, so we ask for your candid feedback.
No spam, we promise.