Service Policies

Payments

We Clean Baltimore only accepts credit / debit card as form of payment. Credit card information is taken at time of booking. However, we DO NOT charge the card at this time. A hold will be placed on your account (for authorization ) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled for any reason, this hold will be released within 2-5 business days. Please consult with your bank or credit card company as their timeframe may vary on when it is credited back to you.

100% Guarantee Policy

We Clean Baltimore is proud to offer our 100% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we encourage you to conduct an inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE. If there is someone home age 18 and over after the cleaning is complete, they will be asked to conduct the walk-through. If satisfied the they will be asked to sign the cleaning completion form. Once this is signed, our services are considered complete.
 
If the cleaner(s) is/are unable to access the home due to customer being unavailable or unreachable via phone call, email and/or text, issues with locks, security systems/alarms, home not prepared for cleaning (e.g. home not free of contents for move in/out cleaning), etc. the full booking cost will be charged.
 
Upgraded Cleaning Policy: 
 If our cleaning team identifies that your home needs an upgraded cleaning beyond what was originally requested, we will communicate the
necessary adjustments with you before proceeding.

In cases where an upgraded cleaning is recommended but declined by the customer, we reserve the right to apply a minimum charge of
half the original service price. This charge is intended to cover the time, effort, and resources invested in the assessment and preparation for your
cleaning. If customer wishes to cancel completely, the full price of the original booked cleaning will be applied.

Downgrade Cleaning Policy:

Customers are welcome to modify their cleaning service package, including downgrading, provided that the requested changes are made at least 48 hours before the scheduled cleaning date. This advance notice allows us to adjust our scheduling and resources accordingly.

Please note that any downgrade requests made within 48 hours of the scheduled date will still be charged the original booking price. Customers are encouraged to review their cleaning preferences and make necessary adjustments well in advance. This policy ensures that our team can continue to deliver the highest quality of service to all our valued customers.

 

Customer Concern Policy

At We Clean Baltimore, we strive to provide exceptional cleaning services to our valued customers. In order to ensure a smooth and satisfactory experience, we have established the following policy regarding customer concerns:
 
Contacting Us with Concerns:
In the event where the customer is unable or unavailable to conduct an inspection at the time of cleaning, it is their responsibility to notify us within 24 hours of the scheduled appointment’s arrival time. The customer must provide clear pictures of the specific area(s) of concern along with their contact information. For cleanings on Saturday, the customer must contact us by the upcoming Monday within the scheduled appointment’s arrival time with clear pictures of the specific area(s). For example, if the customer has an arrival time for their cleaning on Saturday from 10am-12pm, it is their responsibility to notify us by 12pm the upcoming Monday.
 
Agreement to Service Policies:
By utilizing our cleaning services, the customer agrees to adhere to the service policies outlined.
 
Note to INSPECT CAREFULLY:
We strongly encourage customers to inspect the premises carefully after the cleaning team has completed their work. Once the walk-through inspection with the cleaning team is finished and considered satisfactory, it indicates that We Clean Baltimore’s services are considered complete.
 
Additional Services:
Any additional services requested by the customer, beyond the initially agreed-upon scope of work, will be subject to additional charges. These charges will be communicated and agreed upon before any additional services are rendered.
 
Refusal to Allow Correction:
If a customer expresses a concern regarding the cleaning services but refuses to allow us the opportunity to correct the area of concern, no other services or form of consideration will be accepted. We Clean Baltimore must be given the chance to rectify any issues in order to ensure customer satisfaction.
 
We appreciate your understanding and cooperation with these policies. By adhering to these guidelines, we can address any concerns promptly and provide the best possible cleaning services to our valued customers. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.
 
Note: This policy is subject to change at the discretion of We Clean Baltimore.
 

Cancellation/Rescheduling Policy

Being there when we say we will is important to We Clean Baltimore. We reserve a time and team for each customer. Customers have up until 5pm two business days before their service appointment to make any schedule changes or cancellations. Service appointments scheduled for Monday or Saturday must have changes/cancellations made by the Thursday before by 5pm. Schedule changes or cancellations made after this time will be charged a $75 change/cancellation fee.


Maximum Hours

With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $50 / hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over and we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.


2 Hour Arrival Window

We always do our best to show up on time, however we ask that customers please allow us a 2 hour window to account for traffic, parking, and other surprises along the way. Upon arrival of the cleaner, please be prepared for the cleaning to begin to avoid a 100% cancellation fee.

Safety Policies

Reaching High Areas – We cannot guarantee we can reach the high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.

Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Screen Cleaning – We request that the customer remove screens for our cleaners. Due to liability reasons our teams are not be able to detach and / or install window screens.

All homes must have working utilities (i.e., electricity, warm/hot water, etc.).
We do not clean if there are any hazardous or bio-hazardous materials/conditions, feces, bodily fluids, or vermin present in the home. If these items are present (not present in the case of working utilities), we reserve the right to stop/not clean and charge the full cost of the booking. 

 

Stain Removal

We cannot guarantee removal of all stains on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.


Move Out Cleaning

For Move Out cleaning service, we kindly ask that all furniture, kitchen items and personal belongings be removed from the space before we start working. Failure to do so, will result in additional charges. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.

Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our cleaners are not able to move these types of items.


Personal Items/Clutter

We kindly ask ask that customers receiving service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning. Failure to remove clothing, personal items and clutter will result in additional charges if our schedule allows us to continue cleaning due to additional time needed. If not, the home will not be considered prepared for cleaning and the total cost of the cleaning will be charged. 

Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is between you (“you” or “Client”) and We Clean Baltimore, LLC (“Service Provider”). By scheduling services with Service Provider, or using, accessing, or registering with WeCleanBaltimore.com or any portion thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time.

Qualifications

Service Provider and all of its employees/contractors are trained to provide quality cleaning services. 

By agreeing to these terms, Client acknowledges that the Service Provider has the necessary qualifications, experience, and abilities to provide cleaning services to the Client via employee/contractor.

Scope of Services

Client engages the Service Provider for the following cleaning services (“Services”):

Standard House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Bathrooms

High dust / remove cobwebs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Kitchen

Clean counter tops, trim, and backsplash behind stove

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean mirrors

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Deep House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Clean baseboards

Clean vents

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans 

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Clean all light fixtures (if reachable)

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Kitchen

Clean counter tops, trim, and backsplash

Clean items on countertops

Spot clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean underside of range hood

Clean behind and under refrigerator

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean baseboards

Clean vents

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Move-In / Move-Out House Cleaning Checklist

All Areas

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean windows

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Clean windows

Clean inside closets

Kitchen

Clean counter tops, trim, and backsplash

Clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Lift stove top and clean underneath

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Clean windows

Clean inside refrigerator

Clean inside oven

Clean inside oven drawer/broiler

Bedrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean windows (if selected)

What’s Not Included in a House Cleaning

Although we strive to be as thorough as possible and honor all special requests, there are some areas and tasks that are not included as part of any of our house cleaning service packages:

Organizing

Unfinished basements

Garages (unless booked)

Inside of appliances (except microwave, refrigerator and oven if booked)

Hand washing dishes

Laundry (unless booked-If booked, client agrees to waive liability of any kind against We Clean Baltimore, LLC, its employees, contractors or agents.)

Blinds

Outdoor spaces such as balconies and patios

Any cleaning that requires more than a step ladder

Packing and unpacking

Heavy lifting (objects over 20 pounds)

Appointment Duration: All appointment durations given on our website are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Please keep in mind that the time quoted during the booking process either via website or phone are estimates only. The time quoted does not mean the cleaner will be at the location of the cleaning for that entire duration. The cleaner(s) may finished sooner or later than time quoted.

Arrival Time: You will be provided with a two-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility.

Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled for an additional 15% fee. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving.

Keys/Door Codes/Alarm Codes/Client’s Keys: Alarm codes are transmitted and stored securely online under SSL encryption. At the moment, we are not able to accept client keys.

Walk Through: Clients are asked but not required to be present during the time of their cleaning to do a walk through afterward. If a client is not present after the cleaning to do a walk through, any concerns must be reported according to customer concern policy.

Fees

Payment information will be requested at the time you schedule service with Service Provider. Your payment method will be preauthorized for the total amount estimated between 12:00 am the day before and your appointment time on the date of service. Your payment method will be charged the final total, including tip, overage, and any additional fees after services have been rendered.

Recurring Clients: If we are unable to charge your payment method on file before your scheduled service, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, we may proceed to clean your residence and you will be charged an additional $35 fee for late payment. Payment must be received for all previous services prior to the next scheduled cleaning. If you fail to bring your account current, your next scheduled cleaning will be put on hold and all past due balances will be assessed interest at 10% per month.

One-Time Customers: If we are unable to charge your payment method before your scheduled cleaning appointment, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, our cleaning team will not perform your scheduled cleaning service and you will be charged a $75 cancellation fee.

Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning for any reason, please provide forty-eight (48) hours’ notice. You may cancel your advanced scheduled cleaning service without penalty up until 5:00 pm EST two business days before your scheduled service. Any cancellations received after 5:00 pm EST two business days before the scheduled service or the day of the scheduled service will be charged $75.

Refunds

Satisfaction is guaranteed. If we cannot clean your home to your satisfaction, we will exercise discretion in refunding your service fees. If you accept a refund, we request that you refrain from posting a negative review online or otherwise. In order to process a refund in partial, We Clean Baltimore will request pictures in order to properly access areas that were missed or need to be recleaned. Failure to provide photos will request in a denial of a partial refund.

Satisfaction Guarantee

If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service to support@wecleanbaltimore.com within twenty-four (24 hours) of your appointment according to the customer concern policy.

Re-cleaning services will be scheduled within three (3) business days of the initial cleaning service.

Additional Service Terms

Employee/Contractor Safety: Our technicians and staff members are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than thirty-five (35) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees/contractors will not ascend higher than a two-step ladder to clean high areas.

Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning.

Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave.

Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. By providing our employee/contractor with a cleaning product of your choice, the customer agrees to waive all liability associated and We Clean Baltimore does not accept liability for any damage. We are committed to protecting the health and welfare of our employees/contractors. Please do not ask any of our cleaning service providers to use a toxic cleaner.

Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), We Clean Baltimore does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home.

Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.”

Tipping: We Clean Baltimore does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners on our website. A personal note from you expressing your appreciation for their service can mean a great deal.

Privacy and Confidentiality

We do not share the information gathered through this website or any personal information with any third party.

All Service Provider employees/contractors agree that they will not disclose, divulge, reveal, report or use, for any purpose, and Confidential Information obtained in the course of providing services to Client, except as authorized by Client or as required by law.

Indemnification

Client will indemnify, defend, and hold harmless Service Provider and its officers, agents, technicians, and employees against any and all losses, damages, fines, and expenses, including attorneys’ fees and costs, arising out of or relating to any claims based on an act, omission, or misrepresentation by Client.

Limitation of Liability

IF CLIENT SHOULD BECOME ENTITLED TO CLAIM DAMAGES FROM SERVICE PROVIDER (INCLUDING FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, MISREPRESENTATION AND OTHER CONTRACT OR TORT CLAIMS) SERVICE PROVIDER WILL BE LIABLE ONLY FOR THE AMOUNT OF CUSTOMER’S ACTUAL DIRECT DAMAGES, NOT TO EXCEED (IN THE AGGREGATE FOR ALL CLAIMS) THE FEES PAID TO SERVICE PROVIDER FOR THE CLEANING SERVICES GIVING RISE TO SUCH LIABILITY THAT ARE THE SUBJECT OF THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL SERVICE PROVIDER OR ITS AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING: LOST PROFITS, LOST REVENUE, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance

Service Provider maintains adequate liability insurance. Any claims must be immediately submitted to Service Provider along with supporting documentation for consideration.

Non-Solicitation

During the term of this Agreement and for a period of two (2) years after its expiration or termination, CLIENT will not, either directly or indirectly: (i) employ or solicit for employment any technician/contractor provided by Service Provider then or at any time within the preceding twelve (12) months with whom Client has worked in the course of performance of this Agreement.

Headings

The headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

Notice

Any notice required under this Agreement must be made in writing, signed, and delivered to Safety Fit by certified mail, overnight courier, personal delivery, or confirmed email or facsimile.

Entire Agreement

The parties agree that this document represents the parties’ entire agreement and contains all the terms the parties have agreed to relating to this matter. This Agreement replaces all previous discussions, understandings, and agreements relating to this matter.

Modifications

This Agreement may be modified, amended, or supplemented only by the mutual agreement of the parties. For such modification, amendment, or supplement to be binding, it must be in writing and signed by both parties.

Assignment

This Agreement may not be assigned, subcontracted, or otherwise delegated with the prior mutual consent of the parties. Any attempt to do so without prior mutual consent will be void. This Agreement is binding upon the parties’ respective successors and permitted assigns.

Waiver

Any failure or delay by Service Provider in exercising any right, power, or remedy available to it will not constitute a waiver. No waiver will be effective unless it is in writing and signed by an office of Service Provider. If Service Provider executes a waiver of any right, power, or remedy, such waiver will not waive any successive or other right, power, or remedy.

Severability

The provisions of this Agreement will be deemed severable, and the unenforceability of any one or more provisions will not affect the enforceability of any other provisions. In addition, if any provision of this Agreement, for any reason, is declared to be unenforceable, the parties will substitute an enforceable provision that, to the maximum extent possible under applicable law, preserves the original intentions and economic positions of the parties.

Survival

All covenants of this Agreement will survive the termination of this contract and remain in full force and effect.

Governing Law

This Agreement will be governed, construed, and enforced according to the law of the State of Maryland, without regard to its conflict of laws rules.

Force Majeure

Except for the obligation to make payment, neither party will be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm.

Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is between you (“you” or “Client”) and We Clean Baltimore, LLC (“Service Provider”). By scheduling services with Service Provider, or using, accessing, or registering with WeCleanBaltimore.com or any portion thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time.

Qualifications

Service Provider and all of its employees/contractors are trained to provide quality cleaning services using industry-accepted, green cleaning methods. 

By agreeing to these terms, Client acknowledges that the Service Provider has the necessary qualifications, experience, and abilities to provide cleaning services to the Client via employee/contractor.

Scope of Services

Client engages the Service Provider for the following cleaning services (“Services”):

Standard House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean outlets, switches, panels, door knobs

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Bathrooms

High dust / remove cobwebs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Kitchen

Clean counter tops, trim, and backsplash behind stove

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean mirrors

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Deep House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Clean baseboards

Clean vents

Clean sliding glass doors

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Fold towels

Dust decorations

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Kitchen

Empty toaster crumb tray

Clean counter tops, trim, and backsplash

Clean items on countertops

Spot clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

Load and run dishwasher*

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean baseboards

Clean vents

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Move-In / Move-Out House Cleaning Checklist

All Areas

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean sliding glass doors

Clean windows

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Clean windows

Clean inside closets

Kitchen

Clean counter tops, trim, and backsplash

Clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Lift stove top and clean underneath

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Clean windows

Clean inside refrigerator

Clean inside oven

Clean inside oven drawer/broiler

Remove oven drawer/broiler and clean floor underneath

Clean inside kitchen pantry/closets

Bedrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean windows

What’s Not Included in a House Cleaning

Although we strive to be as thorough as possible and honor all special requests, there are some areas and tasks that are not included as part of any of our house cleaning service packages:

Organizing

Unfinished basements

Garages (unless booked)

Inside of appliances (except microwave, refrigerator and oven if booked)

Hand washing dishes

Laundry (unless booked-If booked, client agrees to waive liability of any kind against We Clean Baltimore, LLC, its employees, contractors or agents.)

Blinds

Outdoor spaces such as balconies and patios

Any cleaning that requires more than a step ladder

Packing and unpacking

Heavy lifting (objects over 20 pounds)

Appointment Duration: All appointment durations given on our website are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Please keep in mind that the time quoted during the booking process either via website or phone are estimates only. The time quoted does not mean the cleaner will be at the location of the cleaning for that entire duration. The cleaner(s) may finished sooner or later than time quoted.

Arrival Time: You will be provided with a two-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility.

Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled for an additional 15% fee. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving.

Keys/Door Codes/Alarm Codes/Client’s Keys: Alarm codes are transmitted and stored securely online under SSL encryption. At the moment, we are not able to accept client keys.

Walk Through: Clients are asked but not required to be present during the time of their cleaning to do a walk through afterward. If a client is not present after the cleaning to do a walk through, this will be an acceptance of the job performed by the cleaner(s).

Fees

Payment information will be requested at the time you schedule service with Service Provider. Your payment method will be preauthorized for the total amount estimated between 12:00 am and your appointment time on the date of service. Your payment method will be charged the final total, including tip, overage, and any additional fees after services have been rendered.

Recurring Clients: If we are unable to charge your payment method on file before your scheduled service, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, we may proceed to clean your residence and you will be charged an additional $35 fee for late payment. Payment must be received for all previous services prior to the next scheduled cleaning. If you fail to bring your account current, your next scheduled cleaning will be put on hold and all past due balances will be assessed interest at 10% per month.

One-Time Customers: If we are unable to charge your payment method before your scheduled cleaning appointment, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, our cleaning team will not perform your scheduled cleaning service and you will be charged a $50 cancellation fee.

Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning for any reason, please provide twenty-four (24) hours’ notice. You may cancel your advanced scheduled cleaning service without penalty up until 5:00 pm EST the day before your scheduled service. Any cancellations received after 5:00 pm EST the day before the scheduled service or the day of the scheduled service will be charged the full amount of your cleaning.

Refunds

Satisfaction is guaranteed. If we cannot clean your home to your satisfaction, we will exercise discretion in refunding your service fees. If you accept a refund, we request that you refrain from posting a negative review online or otherwise. In order to process a refund in partial, We Clean Baltimore will request pictures in order to properly access areas that were missed or need to be recleaned. Failure to provide photos will request in a denial of a partial refund.

Satisfaction Guarantee

If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service to info@wecleanbaltimore.com within twenty-four (24 hours) of your appointment.

Re-cleaning services will be scheduled within three (3) business days of the initial cleaning service.

Additional Service Terms

Employee/Contractor Safety: Our technicians and staff members are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than thirty-five (35) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees/contractors will not ascend higher than a two-step ladder to clean high areas.

Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning.

Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave.

Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. By providing our employee/contractor with a cleaning product of your choice, the customer agrees to waive all liability associated and We Clean Baltimore does not accept liability for any damage. We are committed to protecting the health and welfare of our employees/contractors. Please do not ask any of our cleaning service providers to use a toxic cleaner.

Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), We Clean Baltimore does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home.

Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.”

Tipping: We Clean Baltimore does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners on our website. A personal note from you expressing your appreciation for their service can mean a great deal.

Privacy and Confidentiality

We do not share the information gathered through this website or any personal information with any third party.

All Service Provider employees/contractors agree that they will not disclose, divulge, reveal, report or use, for any purpose, and Confidential Information obtained in the course of providing services to Client, except as authorized by Client or as required by law.

Indemnification

Client will indemnify, defend, and hold harmless Service Provider and its officers, agents, technicians, and employees against any and all losses, damages, fines, and expenses, including attorneys’ fees and costs, arising out of or relating to any claims based on an act, omission, or misrepresentation by Client.

Limitation of Liability

IF CLIENT SHOULD BECOME ENTITLED TO CLAIM DAMAGES FROM SERVICE PROVIDER (INCLUDING FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, MISREPRESENTATION AND OTHER CONTRACT OR TORT CLAIMS) SERVICE PROVIDER WILL BE LIABLE ONLY FOR THE AMOUNT OF CUSTOMER’S ACTUAL DIRECT DAMAGES, NOT TO EXCEED (IN THE AGGREGATE FOR ALL CLAIMS) THE FEES PAID TO SERVICE PROVIDER FOR THE CLEANING SERVICES GIVING RISE TO SUCH LIABILITY THAT ARE THE SUBJECT OF THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL SERVICE PROVIDER OR ITS AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING: LOST PROFITS, LOST REVENUE, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance

Service Provider maintains adequate liability insurance. Any claims must be immediately submitted to Service Provider along with supporting documentation for consideration.

Non-Solicitation

During the term of this Agreement and for a period of two (2) years after its expiration or termination, CLIENT will not, either directly or indirectly: (i) employ or solicit for employment any technician/contractor provided by Service Provider then or at any time within the preceding twelve (12) months with whom Client has worked in the course of performance of this Agreement.

Headings

The headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

Notice

Any notice required under this Agreement must be made in writing, signed, and delivered to Safety Fit by certified mail, overnight courier, personal delivery, or confirmed email or facsimile.

Entire Agreement

The parties agree that this document represents the parties’ entire agreement and contains all the terms the parties have agreed to relating to this matter. This Agreement replaces all previous discussions, understandings, and agreements relating to this matter.

Modifications

This Agreement may be modified, amended, or supplemented only by the mutual agreement of the parties. For such modification, amendment, or supplement to be binding, it must be in writing and signed by both parties.

Assignment

This Agreement may not be assigned, subcontracted, or otherwise delegated with the prior mutual consent of the parties. Any attempt to do so without prior mutual consent will be void. This Agreement is binding upon the parties’ respective successors and permitted assigns.

Waiver

Any failure or delay by Service Provider in exercising any right, power, or remedy available to it will not constitute a waiver. No waiver will be effective unless it is in writing and signed by an office of Service Provider. If Service Provider executes a waiver of any right, power, or remedy, such waiver will not waive any successive or other right, power, or remedy.

Severability

The provisions of this Agreement will be deemed severable, and the unenforceability of any one or more provisions will not affect the enforceability of any other provisions. In addition, if any provision of this Agreement, for any reason, is declared to be unenforceable, the parties will substitute an enforceable provision that, to the maximum extent possible under applicable law, preserves the original intentions and economic positions of the parties.

Survival

All covenants of this Agreement will survive the termination of this contract and remain in full force and effect.

Governing Law

This Agreement will be governed, construed, and enforced according to the law of the State of Maryland, without regard to its conflict of laws rules.

Force Majeure

Except for the obligation to make payment, neither party will be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm.

Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is between you (“you” or “Client”) and We Clean Baltimore, LLC (“Service Provider”). By scheduling services with Service Provider, or using, accessing, or registering with WeCleanBaltimore.com or any portion thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time.

Qualifications

Service Provider and all of its employees/contractors are trained to provide quality cleaning services using industry-accepted, green cleaning methods. 

By agreeing to these terms, Client acknowledges that the Service Provider has the necessary qualifications, experience, and abilities to provide cleaning services to the Client via employee/contractor.

Scope of Services

Client engages the Service Provider for the following cleaning services (“Services”):

Standard House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean outlets, switches, panels, door knobs

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Bathrooms

High dust / remove cobwebs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Kitchen

Clean counter tops, trim, and backsplash behind stove

Spot clean cabinet doors and drawers (according to cleaning checklist)

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

Load and run dishwasher*

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Deep House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean inside of window in entry

Clean baseboards

Clean vents

Clean sliding glass doors

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Fold towels

Dust decorations

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Kitchen

Empty toaster crumb tray

Clean counter tops, trim, and backsplash

Clean items on countertops

Spot clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

Load and run dishwasher*

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean baseboards

Clean vents

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Move-In / Move-Out House Cleaning Checklist

All Areas

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean sliding glass doors

Clean windows

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Clean windows

Clean inside closets

Kitchen

Clean counter tops, trim, and backsplash

Clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Lift stove top and clean underneath

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Clean windows

Clean inside refrigerator

Clean inside oven

Clean inside oven drawer/broiler

Remove oven drawer/broiler and clean floor underneath

Clean inside kitchen pantry/closets

Bedrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean windows

What’s Not Included in a House Cleaning

Although we strive to be as thorough as possible and honor all special requests, there are some areas and tasks that are not included as part of any of our house cleaning service packages:

Organizing

Unfinished basements

Garages (unless booked)

Inside of appliances (except microwave, refrigerator and oven if booked)

Hand washing dishes

Laundry (unless booked-If booked, client agrees to waive liability of any kind against We Clean Baltimore, LLC, its employees, contractors or agents.)

Blinds

Outdoor spaces such as balconies and patios

Any cleaning that requires more than a step ladder

Packing and unpacking

Heavy lifting (objects over 20 pounds)

Appointment Duration: All appointment durations given on our website are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Please keep in mind that the time quoted during the booking process either via website or phone are estimates only. The time quoted does not mean the cleaner will be at the location of the cleaning for that entire duration. The cleaner(s) may finished sooner or later than time quoted.

Arrival Time: You will be provided with a two-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility.

Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled for an additional 15% fee. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving.

Keys/Door Codes/Alarm Codes/Client’s Keys: Alarm codes are transmitted and stored securely online under SSL encryption. At the moment, we are not able to accept client keys.

Walk Through: Clients are asked but not required to be present during the time of their cleaning to do a walk through afterward. If a client is not present after the cleaning to do a walk through, this will be an acceptance of the job performed by the cleaner(s).

Fees

Payment information will be requested at the time you schedule service with Service Provider. Your payment method will be preauthorized for the total amount estimated between 12:00 am and your appointment time on the date of service. Your payment method will be charged the final total, including tip, overage, and any additional fees after services have been rendered.

Recurring Clients: If we are unable to charge your payment method on file before your scheduled service, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, we may proceed to clean your residence and you will be charged an additional $35 fee for late payment. Payment must be received for all previous services prior to the next scheduled cleaning. If you fail to bring your account current, your next scheduled cleaning will be put on hold and all past due balances will be assessed interest at 10% per month.

One-Time Customers: If we are unable to charge your payment method before your scheduled cleaning appointment, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, our cleaning team will not perform your scheduled cleaning service and you will be charged a $50 cancellation fee.

Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning for any reason, please provide twenty-four (24) hours’ notice. You may cancel your advanced scheduled cleaning service without penalty up until 5:00 pm EST the day before your scheduled service. Any cancellations received after 5:00 pm EST the day before the scheduled service or the day of the scheduled service will be charged the full amount of your cleaning.

Refunds

Satisfaction is guaranteed. If we cannot clean your home to your satisfaction, we will exercise discretion in refunding your service fees. If you accept a refund, we request that you refrain from posting a negative review online or otherwise. In order to process a refund in partial, We Clean Baltimore will request pictures in order to properly access areas that were missed or need to be recleaned. Failure to provide photos will request in a denial of a partial refund.

Satisfaction Guarantee

If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service to info@wecleanbaltimore.com within twenty-four (24 hours) of your appointment.

Re-cleaning services will be scheduled within three (3) business days of the initial cleaning service.

Additional Service Terms

Employee/Contractor Safety: Our technicians and staff members are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than thirty-five (35) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees/contractors will not ascend higher than a two-step ladder to clean high areas.

Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning.

Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave.

Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. By providing our employee/contractor with a cleaning product of your choice, the customer agrees to waive all liability associated and We Clean Baltimore does not accept liability for any damage. We are committed to protecting the health and welfare of our employees/contractors. Please do not ask any of our cleaning service providers to use a toxic cleaner.

Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), We Clean Baltimore does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home.

Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.”

Tipping: We Clean Baltimore does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners on our website. A personal note from you expressing your appreciation for their service can mean a great deal.

Privacy and Confidentiality

We do not share the information gathered through this website or any personal information with any third party.

All Service Provider employees/contractors agree that they will not disclose, divulge, reveal, report or use, for any purpose, and Confidential Information obtained in the course of providing services to Client, except as authorized by Client or as required by law.

Indemnification

Client will indemnify, defend, and hold harmless Service Provider and its officers, agents, technicians, and employees against any and all losses, damages, fines, and expenses, including attorneys’ fees and costs, arising out of or relating to any claims based on an act, omission, or misrepresentation by Client.

Limitation of Liability

IF CLIENT SHOULD BECOME ENTITLED TO CLAIM DAMAGES FROM SERVICE PROVIDER (INCLUDING FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, MISREPRESENTATION AND OTHER CONTRACT OR TORT CLAIMS) SERVICE PROVIDER WILL BE LIABLE ONLY FOR THE AMOUNT OF CUSTOMER’S ACTUAL DIRECT DAMAGES, NOT TO EXCEED (IN THE AGGREGATE FOR ALL CLAIMS) THE FEES PAID TO SERVICE PROVIDER FOR THE CLEANING SERVICES GIVING RISE TO SUCH LIABILITY THAT ARE THE SUBJECT OF THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL SERVICE PROVIDER OR ITS AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING: LOST PROFITS, LOST REVENUE, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance

Service Provider maintains adequate liability insurance. Any claims must be immediately submitted to Service Provider along with supporting documentation for consideration.

Non-Solicitation

During the term of this Agreement and for a period of two (2) years after its expiration or termination, CLIENT will not, either directly or indirectly: (i) employ or solicit for employment any technician/contractor provided by Service Provider then or at any time within the preceding twelve (12) months with whom Client has worked in the course of performance of this Agreement.

Headings

The headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

Notice

Any notice required under this Agreement must be made in writing, signed, and delivered to Safety Fit by certified mail, overnight courier, personal delivery, or confirmed email or facsimile.

Entire Agreement

The parties agree that this document represents the parties’ entire agreement and contains all the terms the parties have agreed to relating to this matter. This Agreement replaces all previous discussions, understandings, and agreements relating to this matter.

Modifications

This Agreement may be modified, amended, or supplemented only by the mutual agreement of the parties. For such modification, amendment, or supplement to be binding, it must be in writing and signed by both parties.

Assignment

This Agreement may not be assigned, subcontracted, or otherwise delegated with the prior mutual consent of the parties. Any attempt to do so without prior mutual consent will be void. This Agreement is binding upon the parties’ respective successors and permitted assigns.

Waiver

Any failure or delay by Service Provider in exercising any right, power, or remedy available to it will not constitute a waiver. No waiver will be effective unless it is in writing and signed by an office of Service Provider. If Service Provider executes a waiver of any right, power, or remedy, such waiver will not waive any successive or other right, power, or remedy.

Severability

The provisions of this Agreement will be deemed severable, and the unenforceability of any one or more provisions will not affect the enforceability of any other provisions. In addition, if any provision of this Agreement, for any reason, is declared to be unenforceable, the parties will substitute an enforceable provision that, to the maximum extent possible under applicable law, preserves the original intentions and economic positions of the parties.

Survival

All covenants of this Agreement will survive the termination of this contract and remain in full force and effect.

Governing Law

This Agreement will be governed, construed, and enforced according to the law of the State of Maryland, without regard to its conflict of laws rules.

Force Majeure

Except for the obligation to make payment, neither party will be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm.

Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is between you (“you” or “Client”) and We Clean Baltimore, LLC (“Service Provider”). By scheduling services with Service Provider, or using, accessing, or registering with WeCleanBaltimore.com or any portion thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time.

Qualifications

Service Provider and all of its employees/contractors are trained to provide quality cleaning services using industry-accepted, green cleaning methods. 

By agreeing to these terms, Client acknowledges that the Service Provider has the necessary qualifications, experience, and abilities to provide cleaning services to the Client via employee/contractor.

Scope of Services

Client engages the Service Provider for the following cleaning services (“Services”):

Standard House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans (if reachable)

Clean outlets, switches, panels, door knobs

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Bathrooms

High dust / remove cobwebs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (if reachable)

Kitchen

Clean counter tops, trim, and backsplash behind stove

Spot clean cabinet doors and drawers (according to cleaning checklist)

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

Load and run dishwasher*

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Deep House Cleaning Checklist

All Areas

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean inside of window in entry

Clean baseboards

Clean vents

Clean sliding glass doors

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Fold towels

Dust decorations

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Kitchen

Empty toaster crumb tray

Clean counter tops, trim, and backsplash

Clean items on countertops

Spot clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

Load and run dishwasher*

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures

Clean baseboards

Clean vents

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Bedrooms

Make beds and change linen (if provided)

Clean under beds

Remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures

Clean baseboards

Clean vents

Available Add-on Services

Oven Cleaning

Refrigerator Cleaning

Interior Window Cleaning

Move-In / Move-Out House Cleaning Checklist

All Areas

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean sliding glass doors

Clean windows

Bathrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean sink & faucet

Clean shower/tub

Clean toilet

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean cabinet doors and drawers

Clean windows

Clean inside closets

Kitchen

Clean counter tops, trim, and backsplash

Clean cabinet doors and drawers

Polish stainless steel

Clean microwave (inside and out)

Clean exposed exterior of appliances

Clean backsplash behind stove

Clean stove top and stove front

Lift stove top and clean underneath

Clean outside of range hood

Clean sink & faucet

Clean inside of window over sink

High dust / remove cobwebs

Dust fans/ceiling fans

Clean tables and chairs

Clean outlets, switches, panels, door knobs

Dust decorations

Polish wood furniture

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Vacuum carpets and area rugs

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean inside cabinets

Clean underside of range hood

Clean behind and under refrigerator

Clean sliding glass doors

Clean windows

Clean inside refrigerator

Clean inside oven

Clean inside oven drawer/broiler

Remove oven drawer/broiler and clean floor underneath

Clean inside kitchen pantry/closets

Bedrooms

High dust / remove cobwebs

Dust fans/ceiling fans

Clean outlets, switches, panels, door knobs

Clean mirrors

Dust doors and door frames

Sweep and mop hard floors

Sweep and mop/vacuum stairs

Vacuum carpets and area rugs

Vacuum couch cushions

Clean all light fixtures (inside and out)

Clean baseboards

Clean vents

Clean windows

What’s Not Included in a House Cleaning

Although we strive to be as thorough as possible and honor all special requests, there are some areas and tasks that are not included as part of any of our house cleaning service packages:

Organizing

Unfinished basements

Garages (unless booked)

Inside of appliances (except microwave, refrigerator and oven if booked)

Hand washing dishes

Laundry (unless booked-If booked, client agrees to waive liability of any kind against We Clean Baltimore, LLC, its employees, contractors or agents.)

Blinds

Outdoor spaces such as balconies and patios

Any cleaning that requires more than a step ladder

Packing and unpacking

Heavy lifting (objects over 20 pounds)

Appointment Duration: All appointment durations given on our website are based on a single cleaner completing your booking. If multiple cleaners are assigned to your booking, the duration of your booking may change to reflect that. Please keep in mind that the time quoted during the booking process either via website or phone are estimates only. The time quoted does not mean the cleaner will be at the location of the cleaning for that entire duration. The cleaner(s) may finished sooner or later than time quoted.

Arrival Time: You will be provided with a two-hour window within which your cleaning service providers will arrive. This allows us to account for traffic, parking, and other surprises. We will do our best to provide you with an approximate arrival time but appreciate your flexibility.

Missed Appointments and Lock Outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled for an additional 15% fee. We will try contacting you in the event of a lock out and the service provider will wait up to 15 minutes after arriving before leaving.

Keys/Door Codes/Alarm Codes/Client’s Keys: Alarm codes are transmitted and stored securely online under SSL encryption. At the moment, we are not able to accept client keys.

Walk Through: Clients are asked but not required to be present during the time of their cleaning to do a walk through afterward. If a client is not present after the cleaning to do a walk through, this will be an acceptance of the job performed by the cleaner(s).

Fees

Payment information will be requested at the time you schedule service with Service Provider. Your payment method will be preauthorized for the total amount estimated between 12:00 am and your appointment time on the date of service. Your payment method will be charged the final total, including tip, overage, and any additional fees after services have been rendered.

Recurring Clients: If we are unable to charge your payment method on file before your scheduled service, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, we may proceed to clean your residence and you will be charged an additional $35 fee for late payment. Payment must be received for all previous services prior to the next scheduled cleaning. If you fail to bring your account current, your next scheduled cleaning will be put on hold and all past due balances will be assessed interest at 10% per month.

One-Time Customers: If we are unable to charge your payment method before your scheduled cleaning appointment, we will notify you by phone and/or email. If we are unable to reach you or you are unable to provide a credit card for payment, our cleaning team will not perform your scheduled cleaning service and you will be charged a $50 cancellation fee.

Cancellations and Rescheduling

If you need to cancel or reschedule your cleaning for any reason, please provide twenty-four (24) hours’ notice. You may cancel your advanced scheduled cleaning service without penalty up until 5:00 pm EST the day before your scheduled service. Any cancellations received after 5:00 pm EST the day before the scheduled service or the day of the scheduled service will be charged the full amount of your cleaning.

Refunds

Satisfaction is guaranteed. If we cannot clean your home to your satisfaction, we will exercise discretion in refunding your service fees. If you accept a refund, we request that you refrain from posting a negative review online or otherwise. In order to process a refund in partial, We Clean Baltimore will request pictures in order to properly access areas that were missed or need to be recleaned. Failure to provide photos will request in a denial of a partial refund.

Satisfaction Guarantee

If you are not satisfied with your cleaning service, we will re-clean the areas you were dissatisfied with free of charge. You must report any problems or dissatisfaction with your service to info@wecleanbaltimore.com within twenty-four (24 hours) of your appointment.

Re-cleaning services will be scheduled within three (3) business days of the initial cleaning service.

Additional Service Terms

Employee/Contractor Safety: Our technicians and staff members are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than thirty-five (35) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees/contractors will not ascend higher than a two-step ladder to clean high areas.

Homes We Cannot Clean: We cannot clean a home or office with any kind of transferable pest infestation, including but not limited to fleas, bedbugs, and lice due to the risk to other clients and to our cleaners. Please give us advance notice if you know about an infestation so that we can reschedule your cleaning once the infestation is resolved. If we arrive to clean and discover any signs of an infestation, we will need to leave immediately and you will be charged the full amount of your cleaning.

Air Conditioning (in the Summer Months): Cleaning is a very physical job. During the hot summer months, please have your air conditioning turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while cleaning crews are on-site. We will return the unit to its original temperature setting before we leave.

Cleaning with Client Cleaning Products: We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. By providing our employee/contractor with a cleaning product of your choice, the customer agrees to waive all liability associated and We Clean Baltimore does not accept liability for any damage. We are committed to protecting the health and welfare of our employees/contractors. Please do not ask any of our cleaning service providers to use a toxic cleaner.

Cleaning with Client Supplies: If you would prefer we use your personal supplies (i.e. vacuum, steam cleaner, mop, etc.), We Clean Baltimore does not accept liability for any damage of personal equipment which client has authorized us to use in their home or office. If you wish to insure your personal property against damage, you should make your own arrangements to do so.

Pets: Most of our clients have pets. Please note: if your animal has a history of loud barking, growling, or biting, we ask that you place the animal in a secured area of your home or yard that we will not be cleaning. If you do not have a suitable area in your home, please make off-site arrangements for your pet. We respect our staff and do not want anyone to feel scared in your home.

Urine and Feces: We do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have a handheld vacuum hung or placed near the litter box area, we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our cleaning crews to clean up your pet’s urine or feces or other various pet “accidents.”

Tipping: We Clean Baltimore does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners on our website. A personal note from you expressing your appreciation for their service can mean a great deal.

Privacy and Confidentiality

We do not share the information gathered through this website or any personal information with any third party.

All Service Provider employees/contractors agree that they will not disclose, divulge, reveal, report or use, for any purpose, and Confidential Information obtained in the course of providing services to Client, except as authorized by Client or as required by law.

Indemnification

Client will indemnify, defend, and hold harmless Service Provider and its officers, agents, technicians, and employees against any and all losses, damages, fines, and expenses, including attorneys’ fees and costs, arising out of or relating to any claims based on an act, omission, or misrepresentation by Client.

Limitation of Liability

IF CLIENT SHOULD BECOME ENTITLED TO CLAIM DAMAGES FROM SERVICE PROVIDER (INCLUDING FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, MISREPRESENTATION AND OTHER CONTRACT OR TORT CLAIMS) SERVICE PROVIDER WILL BE LIABLE ONLY FOR THE AMOUNT OF CUSTOMER’S ACTUAL DIRECT DAMAGES, NOT TO EXCEED (IN THE AGGREGATE FOR ALL CLAIMS) THE FEES PAID TO SERVICE PROVIDER FOR THE CLEANING SERVICES GIVING RISE TO SUCH LIABILITY THAT ARE THE SUBJECT OF THE CLAIM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL SERVICE PROVIDER OR ITS AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING: LOST PROFITS, LOST REVENUE, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance

Service Provider maintains adequate liability insurance. Any claims must be immediately submitted to Service Provider along with supporting documentation for consideration.

Non-Solicitation

During the term of this Agreement and for a period of two (2) years after its expiration or termination, CLIENT will not, either directly or indirectly: (i) employ or solicit for employment any technician/contractor provided by Service Provider then or at any time within the preceding twelve (12) months with whom Client has worked in the course of performance of this Agreement.

Headings

The headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

Notice

Any notice required under this Agreement must be made in writing, signed, and delivered to Safety Fit by certified mail, overnight courier, personal delivery, or confirmed email or facsimile.

Entire Agreement

The parties agree that this document represents the parties’ entire agreement and contains all the terms the parties have agreed to relating to this matter. This Agreement replaces all previous discussions, understandings, and agreements relating to this matter.

Modifications

This Agreement may be modified, amended, or supplemented only by the mutual agreement of the parties. For such modification, amendment, or supplement to be binding, it must be in writing and signed by both parties.

Assignment

This Agreement may not be assigned, subcontracted, or otherwise delegated with the prior mutual consent of the parties. Any attempt to do so without prior mutual consent will be void. This Agreement is binding upon the parties’ respective successors and permitted assigns.

Waiver

Any failure or delay by Service Provider in exercising any right, power, or remedy available to it will not constitute a waiver. No waiver will be effective unless it is in writing and signed by an office of Service Provider. If Service Provider executes a waiver of any right, power, or remedy, such waiver will not waive any successive or other right, power, or remedy.

Severability

The provisions of this Agreement will be deemed severable, and the unenforceability of any one or more provisions will not affect the enforceability of any other provisions. In addition, if any provision of this Agreement, for any reason, is declared to be unenforceable, the parties will substitute an enforceable provision that, to the maximum extent possible under applicable law, preserves the original intentions and economic positions of the parties.

Survival

All covenants of this Agreement will survive the termination of this contract and remain in full force and effect.

Governing Law

This Agreement will be governed, construed, and enforced according to the law of the State of Maryland, without regard to its conflict of laws rules.

Force Majeure

Except for the obligation to make payment, neither party will be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm.

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